To ensure ''IIIEM Global Training PVT LTD'', hereby known as the ''Company'', delivers a transparent, effective and efficient Student Fee Refund Process.
This policy applies to past Students, current Students and Applicants, their Authorised Representatives and/or Official Sponsors seeking a refund of Student Fees. The Refund of Student Fees Policy applies to all Program Fees, Student Contribution Amounts and Program Money received by the company, or a third party acting under contract on behalf of the company, and applies equally to Monies received either directly or indirectly from the Student.
This policy also applies to refunds relating to Miscellaneous Student Fees, deposits, Fines and Charges as defined, payment received for books, videos, study materials, etc.
Any person, seeking a refund from the company within the scope of the policy, is hereby referred as the ''Student'' in the policy.
The Company will conduct all Student Fee refunds ethically, honestly and with fairness to all parties. This Policy will be applied equally, in the context relevant to the circumstance, to all Students, past Students including International Students.
The company reserves the right to subtract certain amount from the program money paid by the student, while refunding the same. That certain amount will be no more than totalling of:
Where the company gives partial refund to a student, it will provide a statement on the method of calculation of the amount, including fees and /or charges deducted.
Refund to an overseas student, paying in foreign currency' (defined for the policy as any currency other than Indian rupees), will be done after deducting the charges as described in point 6, in addition to, foreign exchange rate difference between the date of receiving the payment and the date of payment of the refund, if company is set to incur any such foreign exchange loss due to that transaction.
All requests for the refund are to be made in writing or by an email. If the request is in writing, the physical copy of request should be sent to the concerned branch manager. If the request is via email, it should be sent to email@example.com, marking a cc to the concerned branch manager.
It is mandatory for the student has to provide following bank details correctly:
In addition, the accounts department may require proof of identity of the student, pan number, or any details regarding student's enrolment / withdrawal / cancellation for the program from the student, as required.
Refund processing time The refund, once approved by the branch manager and communicated to the student in writing or by an email, will be processed within 10 days of such communication. The branch manager will need inform accounts department at Head office by an email or mark a cc to firstname.lastname@example.org, while communicating with the student. Proper and correct bank details of student, as mentioned in point (8) should be mandatorily given to the accounts department.
If the payment is not processed within 10 business days of such communication, the student is entitled to receive interest at the rate of 12% simple interest per annum on the amount of refund.
A student, their authorised representative or an official sponsor may request a review of decision with branch manager in relation to a student fee refund where the student or an official sponsor considers that the company has not assessed or processed the refund request in accordance with this policy, or not all relevant information was taken into account when the refund was assessed.
Where the student, their authorised representative or official sponsor is not satisfied with the attempt at resolution with branch manager, or is uncomfortable with attempting a resolution with the branch manager, may lodge a formal request for review for decision with the accounts and finance department.
Where a student agrees to the terms of this policy, such agreement, and the availability of review of decision procedure, does not remove the right of the student, their authorised representative or their official sponsor to take further action under India's consumer protection laws.